Part time Schedule Tue/Thu 8am-1pm
Part time Schedule Tue 8am-12pm/Thu 8am-2pm
The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Personal and Home Care Aide”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum.
Teach up to 27.5 hours week.
Prepare lesson plans.
Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
Assist students in the learning process.
Evaluate and monitor student progress.
Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
Attend quarterly instructor in-service meetings.
Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
Organize and lead field trips for students at least once per quarter.
Actively contribute to program improvement.
Provide academic advising and support to students.
The position requires a BA degree in Customer Service or at least two years of related work experience or evidence of specialized training or competency related to the customer service industry.