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General Summary

 The Program Manager is responsible for training, coaching, and developing the faculty within one or more programs as well as for the delivery of CSI-approved curriculum. The Program Manager works with academic deans and faculty to ensure student academic successes and retention.  Schedules may vary throughout the year and weekends are required. 


Essential Job Duties & Responsibilities

 Assess hiring needs per assigned programs
Recruit and hire faculty for programs
Train, mentor, and monitor faculty
Responsible for maintaining faculty files for all assigned programs and monitoring instructor certification where applicable
Conduct regular faculty meetings for programs
Coordinate events and build community resources
Advise students on satisfactory academic progress (SAP)
Conduct in-class observations
Organize field trips
Actively contribute to program improvement
Participate in orientation for new students
Hold quarterly workshops on academic pathways for students
Promote best practices among faculty
Assist with scheduling of courses and teaching assignments
Assist with identifying trends in student academic success and creating retention initiatives
Ensure that assignment submission, test taking, and grading are completed correctly and on time
Oversee the Externship course for assigned programs (Skill Building programs)
Other duties and special projects as assigned


Required Knowledge, Skills, and Abilities

 Commitment to academic excellence
Effective oral and written communication skills
Strong sense of customer service
Knowledge of pedagogical methods
Knowledge of Blended Learning Methodology (BLM)
Knowledge of Learning Management Systems (LMS)
Team building skills & leadership aptitude
Ability to maintain confidentiality of information
Ability to use the following equipment and software packages with proficiency: Microsoft Office Suite and ability to use online learning tools


Education and Experience

The position requires a Bachelor’s degree, preferably a Master’s, in the applicable field and at least two years of industry relevant work experience, as well as experience teaching to international students.  Supervisory experience preferable. 



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